MANAGED IT SERVICES

Managed Services enable you to focus on your core business while technology experts take care of IT infrastructure and immediately provide you with high levels of operational maturity.

The Managed Services model is a proven, cost-effective way to manage your IT operations and deliver higher service levels to your organization.

Working Together

BUSINESS WELLBEING

A managed services will help you with following what we call as Business Wellbeing

  • To help create a well documented planned and predictable approach to supporting the IT network.

  • To increase the reliability and availability of business services.

  • To improve workplace satisfaction with regards to IT facilities on the premises.

  • To instil standard, auditable methods and systems which provide the business with quantitative metrics for measuring the performance.

  • To run the smooth migration of data while changing/upgrading software/services

  • To have a "go-to person" in every IT situations.

  • To add value to business by enhancing the usage of IT-enabled services

REMOTE SUPPORT

Remote support is invaluable when it comes to addressing issues quickly to limit it’s negative impact on business. Most of computer issues can be resolved via remote IT support including but not limited to email, windows update, printing issues, scanning for malware, installing drivers, upgrading business applications and software, and managing backup.

  • It offers a significant cut in response time compared to waiting for a technician to visit your office.

  • With remote technical support services, you can speed up IT solutions, reduce downtime and allow your staff to be more productive.

  • Technology is always evolving, so how are you to know about every new product, software upgrade or app that can benefit your operations? Remote support will be handy tool to have a quick look by experts.

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MONITORING

The network should be constantly checked and the system managed to observe any changes that could have an impact on your IT infrastructure. The team should always be aware of the state of your system and able to prevent any future issues before they even occur. And our team does just that.

Monitoring help us to:

  • Keep an eye on the health of network

  • Increase knowledge of the network

  • Identify threats

  • Improve response time

  • Fix issues faster 

  • Prevent outage of business critical services

PATCH MANAGEMENT

Cyber-attacks are increasing with every passing day which possess increased threat to the security and availability of your IT system. Teams at Microsoft works tirelessly to monitor and detect any attack which exploit existing vulnerability of operating system. They regularly release security updates to prevent such attacks. It is very important that computers on your network are kept up-to-date with patch management.

There is a risk involved in configuring machines to receive and install updates automatically as some of the updates will have an adverse impact on some of the drivers and software installed on the computer. You require an expert to test the update first to check compatibility of all drivers and software with update prior to installing it.

We test updates prior to rolling out on entire network. We take backup of system so in the event of any technical issue, updates can be rolled back.​

​With managed services you will be saved from the hassle of looking into this matter at all.

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Get in touch with us to find out how we can assist you in resolving your IT problems and maintaining your current IT systems.

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ITFORDENTAL is a trade name of Monique Solutions Limited.

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